Payments: Clixicle offers online payment options to Customers on the Website:
- Online Payment: Customers can make online payments using credit card or NetBanking as facilitated by our payment partner PayUMoney
Refunds: Any refunds due by Clixicle to Customers for non-availability of products or for selection of alternate products shall be made in the following manners:
Credit card: The credit card account of the Customer will be re-credited with the refund amount by the Clixicle. The refund amount will be credited to the Customer's account within the time span stipulated by the bank which has issued the credit card; or
Wire Transfer: The refund amount shall be deposited into the bank account of the Customer by the Clixicle within seven (7) business days after the receipt of request for refund by the Customer;
Returns & Replacements: Clixicle accepts returns or replacements under the below conditions:
- Except in the case of physical damage, customized / personalized orders cannot be accepted for return, refund or exchange.
- All items must be returned in the same conditions as delivered by Clixicle.
- Any item returned showing signs of wear and tear, resized or damaged in any other manner shall not be accepted for return.
- All requests for return of product have to be placed within 5 (five) days from the date of delivery. No return requests after 5 (five) days from delivery will be processed.
- All courier and shipping costs incurred by the Company for returns shall be borne by the Customer.
To return a product, send an email to email@example.com or WhatsApp our customer support number to initiate a return. Clixicle will refund your order amount based on the refunds policy highlighted in this document.
Clixicle charges a flat Rs. 50 for shipping for orders of value below Rs. 500. Free shipping is available for orders of value above Rs. 500.
After your item has been packaged, it will be shipped via a courier company by Clixicle.
Usage of Promotions: Promotions are subject to the below conditions
- Clixicle has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
- Clixicle can at any time ask the Customer for the proof of having received the promo code.
- Promo codes can be used only on specific orders as deemed fit by Clixicle
- Promo codes at Clixicle are applicable on certain items, on specific orders, or on specific dates and occasions.
- Promo codes cannot be clubbed with any other special offer running on the site.
- For a payment received after the expiry of the promo code the discount will not be applicable on that order.